Refund policy

Returns & Refunds

Your right to cancel

If you're in the UK or EU, you have 14 days from the day you receive your order to change your mind, for any reason. You then have a further 14 days to send the item back to us. This is your statutory right and applies whether or not there's anything wrong with the product.

Returns for other customers

We accept returns within 14 days of delivery for any unused item in its original packaging.

How to start a return

Email us at support@tryavio.co with your order number and, if the item is faulty, a photo of the problem. We'll reply with return instructions and an address within one working day. Please don't send anything back before contacting us — items returned without instructions may not reach us.

Return shipping costs

If you're returning an item because you changed your mind, you cover the cost of return postage. If the item arrived faulty, damaged, or isn't what you ordered, we cover it.

Refunds

Once your return is received and checked, we'll refund you to your original payment method within 14 days. Refunds include the original standard delivery cost. If you chose an upgraded delivery option, we refund the standard rate.

Faulty or damaged items

Contact us within 30 days of delivery and we'll arrange a replacement or a full refund, whichever you prefer. Photos help us sort it quickly.

Items we can't accept

Used items, items returned without their original packaging, and items damaged after delivery.

Order not arrived?

Delivery usually takes 7-10 days. If it's been longer than 15 days since dispatch and tracking hasn't updated, email us and we'll investigate or replace the order.

Contact                                                                                                          +447828755810                                                                                         support@tryavio.co
TryAvio LTD
20 Wenlock Road, London