FAQ

What is your return policy?

We offer a 30-day hassle-free return policy. If you’re not completely satisfied with your purchase, simply contact us to initiate a return or exchange. Items must be unused, with tags attached, and in their original packaging.

What payment methods do you accept?

We accept all major credit cards, PayPal, Apple Pay, and Google Pay. Our checkout is secure and encrypted for your safety.

Can I modify or cancel my order after placing it?

If you need to make changes or cancel your order, please contact us within 12 hours of placing it. Once the order is processed, modifications may not be possible.

Do you ship internationally?

Yes, we ship to many countries worldwide. Shipping costs and delivery times for international orders are calculated at checkout.

How long does shipping take?

Orders are processed and dispatched within 24 hours. Most arrive within 7–10 days, depending on your location - you'll receive tracking by email as soon as yours is on its way.

In a hurry? Insured Express Shipping is available at checkout for £4.99.

Do you offer free shipping?

Yes - free shipping worldwide, on every order. No minimum spend, no thresholds, no extra charges at checkout.

For £4.99 you can add Insured Shipping, which covers you if your order is lost or damaged in transit - we'll replace it or refund you, no return needed. Delivery time is the same either way.

Can I track my order?

Absolutely! Once your order is shipped, you’ll receive a tracking number via email. Use this number to track your package on our website or the carrier’s website.

How do I find my size?

We include a detailed size guide on each product page. For additional help, check out our "How to Measure" guide or contact us—we’re happy to assist!