Shipping policy

Processing Time
All orders are processed and dispatched within 1–2 business days of purchase. Orders are not processed or shipped on weekends or public holidays.

Shipping Time
Once dispatched, international orders typically arrive within 7–12 business days, depending on your location and local customs processing. Please note that delivery times are estimates and are not guaranteed, as they can be affected by factors outside our control, such as customs delays, weather, or carrier disruptions.

Order Tracking
Once your order has shipped, you will receive a confirmation email with a tracking number so you can monitor your package's progress.

Shipping Rates
We offer free standard shipping on all orders. Shipping options and delivery times are shown at checkout.

Customs, Duties, and Taxes
International orders may be subject to customs fees, import duties, or taxes imposed by the destination country. These charges are the responsibility of the customer and are not included in the item price or shipping cost. We recommend checking with your local customs office for more information.

Delayed or Missing Orders
If your order hasn't arrived within the estimated delivery window, please contact us at support@tryavio.co and we'll be happy to look into it for you.

Incorrect Shipping Information
Please ensure your shipping address is accurate at checkout. We are not responsible for orders shipped to an incorrectly provided address, though we'll do our best to assist in resolving any issues.