Shipping Policy

Shipping Policy

Last updated: 18 October 2026

Where we ship
We ship worldwide, and every order includes free tracked shipping.

Processing time
Orders are processed and dispatched within 1 to 2 business days of purchase. We don’t process or ship orders on weekends or public holidays.

Delivery time
Once dispatched, orders typically arrive within 7 to 12 business days, depending on your location and local customs processing. Delivery times are estimates, not guarantees. They can be affected by things outside our control, such as customs delays, weather or carrier disruption. The estimated delivery dates shown on our product pages and at checkout are based on these timeframes.

Order tracking
When your order ships, we’ll email you a tracking number so you can follow your parcel. You can also use our Track Your Order page.

Shipping rates
Standard shipping is free on all orders. Insured Express Shipping is available at checkout for £4.99. If your order is lost or arrives damaged, we’ll send a replacement or refund you in full.

Customs, duties and taxes
Orders shipped outside the UK may be subject to customs fees, import duties or taxes charged by the destination country. These charges are the customer’s responsibility and are not included in the item price or the shipping cost. Your local customs office can tell you what applies.

Delayed or missing orders
If your order hasn’t arrived within the estimated delivery window, or your tracking hasn’t updated for 7 days, email us at support@tryavio.co with your order number. We’ll investigate with the carrier and, if your order is lost, send a replacement or refund you in full.

Damaged orders
If your order arrives damaged, email us a photo at support@tryavio.co within 30 days of delivery and we’ll arrange a replacement or a full refund. See our Return Policy for details.

Incorrect shipping information
Please check your shipping address before you complete checkout. If you notice a mistake, email us straight away. If your order hasn’t been dispatched we’ll update it, but once it has shipped we can’t redirect it. We can’t be held responsible for orders delivered to an incorrect address that you provided, though we’ll do our best to help.

Contact us
support@tryavio.co
TryAvio Ltd, registered in England and Wales, company number 17362273
Registered office: 20 Wenlock Road, London, N1 7GU, United Kingdom